Policies

Cancelations

Appointments can be rescheduled or canceled up to 24 hours before the appointment time. Any cancelations or rescheduling within 24 hours of the appointment will be assessed a $50 fee per hour booked (i.e for 90 minutes $75, for 2 hours $100):

**In the event that you’re unable to make your scheduled appointment, you may inform of us someone you’d like to send in your place.

No shows

No-shows will be charged the full treatment amount booked.

Late arrivals

If you arrive late for your appointment, treatment for the remaining session time only will be provided, with no price reduction. We are unable to extend appointments beyond the originally scheduled time. We won't be proceeding with your appointment if you come later than 20 minutes.

Different types of appointment changes

1. Cancelation prior to 24 hours - no fee or payment.

2. Cancelation within 24 hours or after the appointment starts (No Show Cancelation) - will be charged for the full amount or the credits from your subscription will be applied (no refund).

3. Reschedule before 24 hours - no fee and credits can still be applied.

4. Reschedule within 24 hours up until the appointment - will be assessed a $50 fee per hour booked (i.e for 90 minutes $75, for 2 hours $100):

Protocols

As always, Moksha Massage and Wellness takes hygiene and safety very seriously.

We continue to follow applicable occupational health and safety regulations every day – regardless of season or sickness. We do this to ensure our clients can trust the facility not only for the service but for the center environment. A few of our sanitation and cleaning measures are detailed below:

• Door handles to each entrance, light switches, toilets, and sinks are sprayed and wiped down before and after each client’s arrival and departure
• After each client, we thoroughly clean and sanitize the massage table and all surfaces
• Clean sheets are used for each treatment where applicable
• All containers used during treatments are thoroughly cleaned and sanitized
• Before each treatment, hands are washed and hand sanitizer is applied before and after client contact. The technician will be wearing a mask at all times before, during, and after your treatment.

FAQ’s

What are Moksha’s policies for Covid-19?

Massage/bodywork is not appropriate care for infectious or contagious illness. In an effort to provide a healthy environment, we request that you reschedule your appointment if you are experiencing a cold, fever, or flu, etc. This is in consideration of your health, as well as the well-being of other clients and our staff.

You must reschedule your appointment, for at least 14 days out, if you’re experiencing any of the following:

  • A fever of 100°F or above within 24 hrs of appointment.

  • Any current or recent respiratory or flu-like symptoms, cough*, shortness of breath* or difficulty breathing*, chills, sore throat*, new loss of taste or smell*, or new or sudden onset muscle aches not caused by specific activities*. *Symptoms that are not due to other health condition(s).

  • Have been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus-type symptoms.

What do I wear to an Ayurvedic Treatment?

The attire you wear to a treatment will depend on the treatment type.

Marma therapy: it is not necessary to undress and it is simply recommended that you wear loose comfortably fitting clothing and preferably a top that leaves the neck area accessible.

Oil Massages: Abhyanga and other oil massages involve long excursion strokes from the toes to the head covering the whole body. For this, special attire is required. Upon arrival, you will be provided some disposable underwear and for the ladies a bandeau bra to change into before your treatment. These garments provide adequate cover for your privacy and comfort while still giving the technician the ability to effectively perform the treatment.

Shirodhara: This treatment involves pouring oil over the head region. For this treatment, it is recommended that you either take off your top and will be provided a towel for cover, or wear a top that you’re okay getting a small amount of oil on. This is generally recommended in case there is a few drops from your hair after the treatment, however, it is unnecessary to fully undress as this treatment only treats the head and shoulder region.

Karna Purna and Kati Basti: These treatments are localized to specific regions of the body. Karna purna treats the head and ears and Kati Basti treats the sacrum and lower back area. It is always recommended for any oil treatment to wear clothes you’re okay getting a bit of oil on, however, it is unnecessary to fully undress for these treatments.